D&AI
Germany
Permanent
Job Title: Partner, Customer Experience
Location: Germany
Company: Leading Big 4 Consultancy
About the Company: Join a globally recognized Big 4 consultancy firm that is dedicated to driving excellence and innovation in customer experience. Our client is renowned for delivering transformative solutions that enhance customer engagement and satisfaction across various industries.
Position Overview: We are seeking an accomplished and visionary Partner in Customer Experience to lead and establish a greenfield practice. This role involves building the practice from the ground up, leveraging a range of technologies, including AI, to drive customer-centric strategies and solutions. The ideal candidate will have a deep understanding of customer experience principles and a proven track record of leading successful transformations.
Key Responsibilities:
- Practice Development: Establish and grow a greenfield customer experience practice, setting the strategic direction and building a robust service offering.
- Leadership & Strategy: Develop and execute a comprehensive strategy for the customer experience practice, incorporating AI and other advanced technologies to enhance client offerings.
- Client Engagement: Build and maintain strong relationships with key clients, understanding their customer experience challenges and providing innovative, tailored solutions.
- Project Oversight: Oversee the delivery of complex customer experience projects, ensuring they meet client expectations and are completed on time and within budget.
- Team Leadership: Recruit, mentor, and grow a high-performing team of consultants, fostering a culture of excellence and continuous improvement.
- Thought Leadership: Act as a thought leader in the customer experience space, contributing to industry publications, speaking at conferences, and representing the firm in various forums.
- Business Development: Identify and pursue new business opportunities, leveraging your network and industry knowledge to drive growth and expand the practice.
Qualifications:
- Experience: Minimum of 15 years of experience in customer experience consulting, with at least 7 years in a leadership role.
- Expertise: Deep understanding of customer experience strategies and technologies, with experience in integrating AI to enhance customer solutions.
- Education: Advanced degree in Business, Marketing, or a related field.
- Skills: Proven ability to lead large-scale projects, excellent communication and interpersonal skills, and a strategic mindset.
- Certifications: Relevant industry certifications (e.g., CXPA, PMP) are a plus.
Why Join Us:
- Innovative Environment: Work with cutting-edge technologies and be at the forefront of customer experience innovation.
- Career Growth: Opportunities for professional development and career advancement within a global network.
- Impactful Work: Make a significant impact on leading companies by driving their customer experience transformations.
- Collaborative Culture: Join a diverse and inclusive team that values collaboration and knowledge sharing.
Application Process: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and why they are the ideal fit for this role.
Back
